Mobile Tech & Service Specialist

T-MOBILE USA, Inc.; Hudson (MA); On-site; USD 41,600 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical, dental and vision insurance

401(k)

Paid time off and holidays

Stock option in benefits

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service choices in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey while developing skills in customer interaction and digital tool usage. Training prepares you for ongoing success and contributing to team goals.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service/sales experience

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service choices in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey while developing skills in customer interaction and digital tool usage. Training prepares you for ongoing success and contributing to team goals.