Retail Tech Associate: Training Pay & Stock Rewards

T-MOBILE USA, Inc.; Centereach (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Tuition assistance

Mobile service discounts

Home internet discounts

Parental and family leave

Job summary

At T-Mobile USA, Inc., associates engage customers and facilitate their technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while growing skills in customer interaction and digital tools usage.

The role emphasizes customer satisfaction, knowledge proficiency, and loyalty-building, with comprehensive benefits and ongoing training.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Strong communication and sales skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Retail experience (6 months)

Job description

At T-Mobile USA, Inc., associates engage customers and facilitate their technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while growing skills in customer interaction and digital tools usage.

The role emphasizes customer satisfaction, knowledge proficiency, and loyalty-building, with comprehensive benefits and ongoing training.