Mobile Tech & Service Expert

T-Mobile; Country Club Hills (IL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

401(k)

Medical, dental, vision

Job summary

At T-Mobile USA, Inc., a retail associate role supports customers by guiding technology and service choices in a fast-paced store environment. You will develop product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

The role emphasizes strong customer interaction, digital tool usage, and team collaboration, with extensive benefits including stock grants, a 401(k), and paid time off.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.
• Legally authorized to work in the United States; at least 18 years old.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Other duties/projects as assigned by business management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

6 months customer service/sales experience (Preferred)

Job description

At T-Mobile USA, Inc., a retail associate role supports customers by guiding technology and service choices in a fast-paced store environment. You will develop product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

The role emphasizes strong customer interaction, digital tool usage, and team collaboration, with extensive benefits including stock grants, a 401(k), and paid time off.