Mobile Retail Sales Associate - Tech & Service Expert

T-Mobile US Inc.; Port Reading (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

At T-Mobile USA, Inc., retail roles focus on helping customers by presenting technology and service options in a fast-paced environment. You will build product knowledge and use digital tools to demonstrate plans and coverage, while actively learning retail processes and wireless tech innovations. This position emphasizes customer satisfaction and teamwork.

Ideal candidates have strong communication skills and a proactive approach to delivering personalized solutions in a retail setting.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Job description

At T-Mobile USA, Inc., retail roles focus on helping customers by presenting technology and service options in a fast-paced environment. You will build product knowledge and use digital tools to demonstrate plans and coverage, while actively learning retail processes and wireless tech innovations. This position emphasizes customer satisfaction and teamwork.

Ideal candidates have strong communication skills and a proactive approach to delivering personalized solutions in a retail setting.