Retail Tech Associate — Stock Benefits

T-MOBILE USA, Inc.; Brick Township (NJ); On-site; USD 41,600 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off and holidays

Health, dental and vision insurance

Job summary

T-Mobile USA, Inc. is hiring to support retail operations. The role focuses on assisting customers with technology and service needs in a fast-paced environment, building product knowledge, and guiding shoppers through the buying journey.

The position emphasizes customer interaction, using digital tools, and delivering service plan recommendations while contributing to a positive customer experience and sales goals.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment (Preferred).
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service/sales experience

Job description

T-Mobile USA, Inc. is hiring to support retail operations. The role focuses on assisting customers with technology and service needs in a fast-paced environment, building product knowledge, and guiding shoppers through the buying journey.

The position emphasizes customer interaction, using digital tools, and delivering service plan recommendations while contributing to a positive customer experience and sales goals.