Retail Tech Repair & Service Specialist — Flexible Schedules

Micro Center; Dallas (TX); On-site; USD 21,000 - 48,000; Full time

Benefits offered by this job

Flexible schedules

Medical benefits

Dental benefits

Vision benefits

Employee discount

Tuition reimbursement

Paid time off

401K with company match

Vendor training

Career advancement

Job summary

Micro Center in Dallas, TX seeks Retail Computer Technicians to advise customers, diagnose issues, and build custom PCs. You will split time between the service counter and the shop, delivering solutions with uncapped earning potential based on productivity.

The role emphasizes customer service, product knowledge, and timely communication. Flexible shifts include mornings, evenings, weekends, and holidays; base pay starts at $15/hour with incentives up to $18-$35+ SPIFFs.

Qualifications

• High School diploma or equivalent with 1-year related computer service repair or technical customer service experience preferred.
• CompTIA A+ or Apple ACMT/ACiT certifications or ability to certify within 90 days of hire.
• Excellent communication & interpersonal skills with ability to multi-task and adjust priorities.
• Physical requirement: lift up to 50 lbs., stand for prolonged periods.
• Shifts include hours before/after store hours, mornings, nights, weekends and holidays.

Responsibilities

• Provide in-person consultations and troubleshooting at the service counter for computers and retail products.
• Recommend service solutions including data backups, antivirus, warranties, and subscriptions.
• Identify, diagnose, and document hardware/software issues across devices.
• Assemble custom computers for BYO sales team.
• Maintain certifications and stay updated on retail products and technologies.
• Manage cash till, handle transactions, keep area clean, and track inventory.
• Provide timely updates to customers via face-to-face, text, and email.

Skills

Customer service

Communication

Interpersonal skills

Multi-tasking

Lifting 50 lbs

Education

High School diploma or equivalent

CompTIA A+ or Apple ACMT/ACiT

Apple certifications desirable

Job description

Micro Center in Dallas, TX seeks Retail Computer Technicians to advise customers, diagnose issues, and build custom PCs. You will split time between the service counter and the shop, delivering solutions with uncapped earning potential based on productivity.

The role emphasizes customer service, product knowledge, and timely communication. Flexible shifts include mornings, evenings, weekends, and holidays; base pay starts at $15/hour with incentives up to $18-$35+ SPIFFs.