Retail Computer Technician: Service & Repairs, Earnings

Micro Center; Brentwood (MO); On-site; USD 21,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Employee Discount

Tuition Reimbursement

Paid Time Off

401K Plan with Match

Job summary

Micro Center is seeking self-motivated Retail Computer Technicians in the United States. Starting pay is $15/hour with opportunities to raise to $18–$35+ with SPIFFs based on productivity.

You will split time between the service counter assisting customers and the shop diagnosing and repairing devices, with ongoing communication about repair status. Qualified candidates have a high school diploma or equivalent, and certifications such as CompTIA A+ or Apple ACMT/ACiT or can obtain them within 90

Qualifications

• High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred.
• CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire.
• Excellent communication & interpersonal skills combined with the ability to multi-task and adjust priorities.
• Physical requirements: lift up to 50 lbs., stand for prolonged periods.
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends, and holidays.

Responsibilities

• Provide in-person consultations and troubleshooting to customers at the service counter on computers, equipment and other retail products.
• Recommend service solutions including data backups, antivirus, extended warranties, and support subscriptions.
• Identify, diagnose, and document hardware failure(s) or software problems on devices including desktops, laptops, mobile phones, TVs, and monitors.
• Assemble custom computers sold by the BYO sales team.
• Maintain cash till, handle customer transactions, and keep the department clean with accurate inventory tracking.
• Provide timely, complete, and accurate information to customers regarding their service event via face-to-face, phone, text, and email.

Skills

Customer service

Technical troubleshooting

Education

High School diploma or equivalent

CompTIA A+ certification

Apple ACMT certification

ACiT certification

Job description

Micro Center is seeking self-motivated Retail Computer Technicians in the United States. Starting pay is $15/hour with opportunities to raise to $18–$35+ with SPIFFs based on productivity.

You will split time between the service counter assisting customers and the shop diagnosing and repairing devices, with ongoing communication about repair status. Qualified candidates have a high school diploma or equivalent, and certifications such as CompTIA A+ or Apple ACMT/ACiT or can obtain them within 90