Tech-Savvy Retail Computer Technician - Flexible Hours

Opportunities to; Saint Davids (PA); On-site; USD 21,000 - 48,000; Full time

Benefits offered by this job

Flexible schedules

Medical/Dental/Vision benefits

Employee discount

Tuition reimbursement

Paid time off

401K with company match

Job summary

Micro Center in Saint Davids, PA is hiring Retail Computer Technicians to diagnose and repair devices and assist customers with service options. You’ll split time between the service counter and the shop, helping customers and building lasting relationships through excellent service.

Starting pay is $15/hour with productivity incentives to raise hourly rates up to $18-$35 + SPIFFs. Micro Center offers strong benefits, an employee discount, and growth opportunities while you stay at the forefront

Qualifications

• High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred
• CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. *Apple certifications highly desirable
• Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities

Responsibilities

• Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store
• Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions
• Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
• Assemble custom computers sold by our expert build-your-own (BYO) sales team
• Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
• Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
• Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis

Skills

Communication skills

Education

High School diploma or equivalent

CompTIA A+ certification

Apple ACMT certifications

ACiT certifications

Job description

Micro Center in Saint Davids, PA is hiring Retail Computer Technicians to diagnose and repair devices and assist customers with service options. You’ll split time between the service counter and the shop, helping customers and building lasting relationships through excellent service.

Starting pay is $15/hour with productivity incentives to raise hourly rates up to $18-$35 + SPIFFs. Micro Center offers strong benefits, an employee discount, and growth opportunities while you stay at the forefront