Retail Computer Technician: Repairs, Service & BYO Builds

Micro Center, Inc.; Overland Park (KS); Hybride; USD 21 000 - 48 000; Plein temps

Avantages offerts par ce poste

Medical, Dental and Vision

Employee Discount

Tuition Reimbursement

Paid Time Off

401K Plan

Résumé du poste

Micro Center in Overland Park, KS is seeking self-motivated RETAIL COMPUTER TECHNICIANS. Starting at $15/hour base pay with productivity incentives to reach $18–$35/hour plus SPIFFs.

Half time at service counter assisting customers; rest of the time diagnosing and repairing devices, with constant communication on repair status. Responsibilities include consultations, troubleshooting, recommending service solutions, and assembling custom builds.

Qualifications

• One year of related computer service repair or technical customer service experience preferred.
• CompTIA A+ or Apple ACMT/ACiT certifications, or ability to certify within 90 days of hire.
• Excellent communication and interpersonal skills; ability to multi-task.

Responsabilités

• Provide in-person consultations and troubleshooting at the service counter on computers and related products.
• Recommend service solutions including data backups, antivirus, warranties, and subscriptions.
• Identify, diagnose, and document hardware or software problems on desktops, laptops, mobile devices, TVs, and monitors.
• Assemble custom computers with the BYO sales team.
• Maintain knowledge of manuals, vendor resources and current technologies.
• Maintain a cash till, handle customer transactions, keep area clean and inventory tracked.
• Communicate repair status to customers via face-to-face, phone, text, and email.

Connaissances

Customer service

Communication skills

Multitasking

Technical troubleshooting

Formation

High School diploma or equivalent

CompTIA A+ / Apple ACMT & ACiT certifications

Description du poste

Micro Center in Overland Park, KS is seeking self-motivated RETAIL COMPUTER TECHNICIANS. Starting at $15/hour base pay with productivity incentives to reach $18–$35/hour plus SPIFFs.

Half time at service counter assisting customers; rest of the time diagnosing and repairing devices, with constant communication on repair status. Responsibilities include consultations, troubleshooting, recommending service solutions, and assembling custom builds.