Retail Computer Tech & Repair — Uncapped Commissions

Micro Center, Inc.; Rockville (MD); On-site; USD 25,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

Employee Discount

Tuition Reimbursement

Paid Time Off

401K Plan with company match

Job summary

Micro Center is seeking self-motivated, results-driven Retail Computer Technicians, starting at $18/hour base pay with productivity incentives to increase hourly rates to $21–$35. It is a role spanning service-counter support and in-shop diagnostics and repair.

You will diagnose hardware/software issues, assemble custom PCs, and communicate repair status to customers, while ensuring accurate transactions and a tidy workspace. Micro Center is an Equal Opportunity Employer.

Qualifications

• High School diploma or equivalent with one-year related computer service repair or technical customer service experience preferred.
• CompTIA A+ certification or Apple ACMT and ACiT certifications, or ability to be certified within 90 days of hire.
• Excellent communication & interpersonal skills with ability to multi-task and adjust priorities.
• Physical requirements: lift up to 50 lbs., stand for prolonged periods.
• Shifts include hours before/after store hours and may include mornings, nights, weekends and holidays.

Responsibilities

• Provide in-person consultations and troubleshooting to customers at the service counter on computers and related products.
• Recommend service solutions including data backups, anti-virus, extended warranties, and support subscriptions.
• Identify, diagnose, and document hardware or software problems on desktops, laptops, phones, TVs, and monitors.
• Assemble custom computers sold by our BYO sales team.
• Understand and utilize manuals and certifications, staying up to date on products and technology.
• Maintain cash till, process transactions, and keep area clean with accurate inventory tracking.

Skills

Customer service

Troubleshooting

Retail sales

Communication

Education

High School diploma or equivalent

CompTIA A+ certification

Apple ACMT/ACiT certifications

Tools

CompTIA A+

Apple ACMT/ACiT certifications

Job description

Micro Center is seeking self-motivated, results-driven Retail Computer Technicians, starting at $18/hour base pay with productivity incentives to increase hourly rates to $21–$35. It is a role spanning service-counter support and in-shop diagnostics and repair.

You will diagnose hardware/software issues, assemble custom PCs, and communicate repair status to customers, while ensuring accurate transactions and a tidy workspace. Micro Center is an Equal Opportunity Employer.