Retail Tech Expert: Mobile Activations & Support

Comcast Advertising; Batavia (IL); Hybrid; USD 23,000 - 26,000; Full time

Job summary

Comcast Advertising is seeking a Retail Service Associate in Batavia, IL to support a best-in-class customer experience across mobile, operational, and transactional tasks. The role acts as a go-to technical resource, assisting with activations, education, troubleshooting, and escalations while helping the store meet merchandising and operational goals.

The position emphasizes a white-glove activation experience, customer education on devices, and upsell opportunities.

Qualifications

• High school diploma or GED is required.
• 0–2 years of related work experience is typical for this role.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network and educate customers on accessories.
• Troubleshoot and resolve mobile device issues; assist with account security and device replacements.
• Assist with mobile activations, education, troubleshooting, escalations, and upsell opportunities for accessories or add-ons.
• Support store operations, merchandising, and quick device exchanges as needed, ensuring a clean and organized environment.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED (Required)

Job description

Comcast Advertising is seeking a Retail Service Associate in Batavia, IL to support a best-in-class customer experience across mobile, operational, and transactional tasks. The role acts as a go-to technical resource, assisting with activations, education, troubleshooting, and escalations while helping the store meet merchandising and operational goals.

The position emphasizes a white-glove activation experience, customer education on devices, and upsell opportunities.