Mobile Tech Activation Specialist

Comcast; Albuquerque (NM); Vor Ort; USD 23.000 - 25.000; Vollzeit

Zusammenfassung

Comcast is hiring a Mobile Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile products and services. You will handle activations, education, troubleshooting, and service escalations, while assisting with daily store operations and upsell opportunities.

The role emphasizes customer education, device setup, and a proactive approach to problem solving, with an emphasis on teamwork and integrity.

Qualifikationen

• Customer-Focused demeanor and strong communication skills.
• Ability to navigate devices, apps, and accessories with confidence.
• Willingness to learn Comcast digital tools and offerings.
• Commitment to teamwork and a positive customer experience.

Aufgaben

• Provide white-glove mobile activations and educate customers on devices.
• Troubleshoot issues and assist with account security and device replacements.
• Assist with transfers of contacts, emails, and media; support returns and warranty processes.
• Support store operations, merchandising standards, and on-demand deliveries/upsell opportunities.

Kenntnisse

Customer Focus

Workplace Organization

Technical Knowledge

Teamwork

Self Motivation

Resilience

Communication

Problem Solving

Integrity

Ausbildung

High School Diploma / GED

Jobbeschreibung

Comcast is hiring a Mobile Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile products and services. You will handle activations, education, troubleshooting, and service escalations, while assisting with daily store operations and upsell opportunities.

The role emphasizes customer education, device setup, and a proactive approach to problem solving, with an emphasis on teamwork and integrity.