Mobile Activation & Customer Experience Specialist

Comcast Advertising; Chicago (IL); Hybrid; USD 22,000 - 25,000; Full time

Job summary

Comcast Advertising's Retail Service Associate in Chicago, IL, helps deliver a best-in-class customer experience across mobile activations, education, and support. You will guide customers through device setup, assist with returns, and ensure a clean, well-organized store environment at 3128 North Ashland Ave.

Primary responsibilities focus on mobile activations, escalations, and on-demand deliveries, with a strong emphasis on customer care, product knowledge, and upsell opportunities to drive

Qualifications

• Strong customer-facing communication and problem-solving abilities.
• Experience helping customers with technology or devices is a plus.
• Willingness to learn company processes and digital tools.

Responsibilities

• Activate devices and educate customers on features and setup.
• Troubleshoot basic device or service issues and escalate when needed.
• Assist with on-demand deliveries, returns, and upsell accessories.
• Maintain store cleanliness, merchandising, and inventory organization.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast Advertising's Retail Service Associate in Chicago, IL, helps deliver a best-in-class customer experience across mobile activations, education, and support. You will guide customers through device setup, assist with returns, and ensure a clean, well-organized store environment at 3128 North Ashland Ave.

Primary responsibilities focus on mobile activations, escalations, and on-demand deliveries, with a strong emphasis on customer care, product knowledge, and upsell opportunities to drive