Retail Tech Pro: Mobile Activation & Support

Comcast Technology Solutions; Batavia (IL); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Comcast is seeking a Retail Service Associate in Batavia, IL to support the store team and deliver a best-in-class customer experience across mobile, operations, and transactions. You will serve as a go-to technical and operational resource, assisting with activations, education, troubleshooting, and escalations while keeping the store clean and organized.

The role emphasizes mobile activations, BYOD onboarding, and upsell opportunities.

Qualifications

• Strong communication and customer-focused approach.
• Ability to troubleshoot and solve problems.
• Professional integrity, resilience, and teamwork.

Responsibilities

• Activate and educate customers on mobile products and services.
• Assist with activations, troubleshooting, and escalations to resolve issues.
• Maintain store cleanliness, displays, and merchandising for optimal customer experience.

Skills

Communication

Critical Thinking

Problem Solving

Customer Focus

Teamwork

Self Motivation

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED (Required)

Job description

Comcast is seeking a Retail Service Associate in Batavia, IL to support the store team and deliver a best-in-class customer experience across mobile, operations, and transactions. You will serve as a go-to technical and operational resource, assisting with activations, education, troubleshooting, and escalations while keeping the store clean and organized.

The role emphasizes mobile activations, BYOD onboarding, and upsell opportunities.