Mobile Retail Experience Specialist

Comcast Advertising; Springfield (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

Comcast Advertising is looking for a Retail Service Associate in Springfield, IL to support the store team with mobile activations, education, and customer care. You will help set up devices, assist with BYOD, and ensure customers leave confident in Comcast products.

The role requires strong communication, problem solving and teamwork to handle activations, escalations, and daily store operations while maintaining a clean, welcoming environment.

Qualifications

• High School Diploma or GED required.
• 0–2 years of related experience.
• Strong communication and customer-service skills.

Responsibilities

• Assist with mobile activations and education.
• Provide white-glove activation for devices and BYOD.
• Troubleshoot and resolve common issues and assist with escalations.
• Support store operations and maintain clean, accessible displays.
• Process returns and support on-demand deliveries and upsell opportunities.

Skills

Communication

Problem Solving

Customer Focus

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast Advertising is looking for a Retail Service Associate in Springfield, IL to support the store team with mobile activations, education, and customer care. You will help set up devices, assist with BYOD, and ensure customers leave confident in Comcast products.

The role requires strong communication, problem solving and teamwork to handle activations, escalations, and daily store operations while maintaining a clean, welcoming environment.