Mobile Activation & Customer Experience Specialist

Comcast Advertising; Orland Park (IL); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Comcast Advertising is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile and transactional activities. You will handle activations, education, troubleshooting, and escalations while maintaining a clean, organized store environment and assisting with operational priorities.

The role emphasizes customer-focused service, technical aptitude, and the ability to upsell accessories or add-ons to enhance the customer experience.

Qualifications

• High School Diploma or GED required.
• Strong communication and customer-service skills.
• Comfort with technology and devices; ability to explain tech to customers.
• Ability to work in a fast-paced retail environment.
• Willingness to upsell accessories and services.

Responsibilities

• Assist with mobile activations and customer education.
• Troubleshoot basic device and service issues.
• Support with activations, transfers, and account security.

Skills

Communication

Customer service

Problem solving

Teamwork

Technical knowledge

Education

High School Diploma / GED

Job description

Comcast Advertising is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile and transactional activities. You will handle activations, education, troubleshooting, and escalations while maintaining a clean, organized store environment and assisting with operational priorities.

The role emphasizes customer-focused service, technical aptitude, and the ability to upsell accessories or add-ons to enhance the customer experience.