Retail Tech & Customer Care Specialist

Apple Inc.; Wauwatosa (WI); On-site; USD 28,000 - 39,000; Full time

Job summary

Apple Inc. is seeking a Technical Specialist for its retail team in Wisconsin. You will provide technical support, troubleshoot products, and educate customers on repair options while delivering an exceptional Apple experience.

You'll work with store leaders to identify recurring issues, guide customers through product features, and assist on or off the sales floor as needed. Apple values inclusion, diversity, and customer care.

Qualifications

• Availability to work a schedule that may include nights, weekends and public holidays in the retail store.
• Strong customer-service and communication skills.

Responsibilities

• Develop knowledge and stay up to date on Apple products and repair processes.
• Support customers with Apple product or software issues with care and empathy.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Provide product and service recommendations and educate customers on purchasing options.
• Contribute to an inclusive environment and uphold Apple's values.

Skills

Technical knowledge

Customer service

Teamwork

Job description

Apple Inc. is seeking a Technical Specialist for its retail team in Wisconsin. You will provide technical support, troubleshoot products, and educate customers on repair options while delivering an exceptional Apple experience.

You'll work with store leaders to identify recurring issues, guide customers through product features, and assist on or off the sales floor as needed. Apple values inclusion, diversity, and customer care.