Retail Tech Consultant - Customer Solutions & Sales

T-Mobile; Phoenix (AZ); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

At T-Mobile, we invest in YOU! Our Total Rewards Package includes a competitive base salary, stock grant, and 401(k) benefits.

This role supports retail operations by helping customers with technology and service needs in a fast-paced environment, building product knowledge, and guiding customers through their shopping journey. Responsibilities include demonstrating solutions, completing training, and collaborating with teams to ensure a seamless customer experience.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package includes a competitive base salary, stock grant, and 401(k) benefits.

This role supports retail operations by helping customers with technology and service needs in a fast-paced environment, building product knowledge, and guiding customers through their shopping journey. Responsibilities include demonstrating solutions, completing training, and collaborating with teams to ensure a seamless customer experience.