Retail Tech Solutions Specialist

T-Mobile; Glasgow (PA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid Time Off

12 Paid Holidays

Parental and Family Leave

Mobile service and home internet disc.

Job summary

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive a competitive base salary and a comprehensive compensation package. This position supports retail operations by engaging customers and facilitating their technology needs in a fast-paced environment.

You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey. Success is measured by customer satisfaction, product knowledge proficiency, and effective

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive a competitive base salary and a comprehensive compensation package. This position supports retail operations by engaging customers and facilitating their technology needs in a fast-paced environment.

You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey. Success is measured by customer satisfaction, product knowledge proficiency, and effective