Mobile Sales Specialist - Tech & Customer Experience

T-Mobile; East Honolulu (HI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical, dental and vision insurance

Paid time off and holidays

Job summary

At T-Mobile, we invest in YOU and offer a Total Rewards package that includes a competitive base salary, annual stock grant, employee stock purchase plan, and 401(k). You’ll train on benefits, products, and services while helping customers with technology and service needs in a fast-paced retail environment.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with goals tied to customer satisfaction and loyalty.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU and offer a Total Rewards package that includes a competitive base salary, annual stock grant, employee stock purchase plan, and 401(k). You’ll train on benefits, products, and services while helping customers with technology and service needs in a fast-paced retail environment.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with goals tied to customer satisfaction and loyalty.