Mobile Retail Pro: Master Tech & Customer Experience

T-MOBILE USA, Inc.; Blaine (MN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off

12 paid holidays

Job summary

At T-Mobile USA, Inc. we offer a comprehensive Total Rewards package including a competitive base salary and stock incentives. The role supports retail operations by assisting customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to improve satisfaction and loyalty. This position emphasizes using digital tools, training, and collaboration with teams to deliver

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment (Preferred).
• Strong communication and problem-solving abilities.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Job description

At T-Mobile USA, Inc. we offer a comprehensive Total Rewards package including a competitive base salary and stock incentives. The role supports retail operations by assisting customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to improve satisfaction and loyalty. This position emphasizes using digital tools, training, and collaboration with teams to deliver