Mobile Tech & Service Solutions Specialist

T-Mobile; Humboldt (TN); On-site; USD 41,000 - 52,000; Full time

Job summary

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package, including stock grants and an employee stock purchase plan.

This role supports retail operations by engaging customers and facilitating their technology needs in a fast-paced environment. You will build product knowledge, demonstrate technology solutions, and assist customers throughout their

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or sales in retail preferred.
• Willingness to learn retail processes and systems.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service or sales experience

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package, including stock grants and an employee stock purchase plan.

This role supports retail operations by engaging customers and facilitating their technology needs in a fast-paced environment. You will build product knowledge, demonstrate technology solutions, and assist customers throughout their