Mobile Retail Specialist - Tech Solutions & Service

T-Mobile; Sheridan (CO); On-site; USD 57,308,000 - 82,656,000; Full time

Benefits offered by this job

Stock grant

401(k)

Employee stock purchase plan

Paid time off

Tuition assistance

Discounts on services

Job summary

At T-Mobile, the team delivers customer-focused technology and service solutions in a fast-paced retail setting. You will build product knowledge, demonstrate plans and features, and guide customers through their shopping journey.

The role emphasizes customer interaction, use of digital tools, and achieving satisfaction through strong relationships and loyalty. Training and growth opportunities are highlighted as key benefits.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).
• Ability to engage customers and learn product knowledge quickly.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile, the team delivers customer-focused technology and service solutions in a fast-paced retail setting. You will build product knowledge, demonstrate plans and features, and guide customers through their shopping journey.

The role emphasizes customer interaction, use of digital tools, and achieving satisfaction through strong relationships and loyalty. Training and growth opportunities are highlighted as key benefits.