Retail Tech Advisor: Customer Focus, Growth & Stock Grants

T-Mobile; Irvington (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Money coaching

Paid time off

Holidays

Job summary

T-Mobile is hiring to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will build strong customer relationships while demonstrating network benefits and solutions.

The role emphasizes training, teamwork, and friendly service, with opportunities to grow and participate in company programs such as stock grants, 401(k), and incentive pay.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience (Preferred)
• Proficient in using digital tools to assist customers
• Ability to demonstrate products and services clearly
• Willingness to learn and adapt in a fast-paced retail environment
• Team players with strong communication skills

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Relationship building

Education

High School Diploma or GED

Job description

T-Mobile is hiring to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will build strong customer relationships while demonstrating network benefits and solutions.

The role emphasizes training, teamwork, and friendly service, with opportunities to grow and participate in company programs such as stock grants, 401(k), and incentive pay.