Retail Tech Concierge — Personalize & Sell

Apple Inc.; Glendale (CA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Employee stock programs

Discounted products and free services

Educational expense reimbursement

Job summary

Apple Inc. in California is seeking an Apple Retail Specialist to deliver an exceptional customer service experience and build loyalty by understanding individual needs and presenting tailored Apple products and services.

You will stay current on products and purchase options, collaborate with teammates, and contribute to an inclusive store culture that reflects Apple’s values in daily work.

Qualifications

• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs, and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be curious and open to learning from others and helping each other grow.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Be trusted with sensitive or confidential information, keeping with Apple’s core values.

Responsibilities

• Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
• Understand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes.
• Support peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Skills

Product knowledge

Customer service

Teamwork

Communication

Curiosity

Job description

Apple Inc. in California is seeking an Apple Retail Specialist to deliver an exceptional customer service experience and build loyalty by understanding individual needs and presenting tailored Apple products and services.

You will stay current on products and purchase options, collaborate with teammates, and contribute to an inclusive store culture that reflects Apple’s values in daily work.