Retail Specialist: Personal Tech Concierge

Apple; Alpharetta (GA); On-site; USD 20,664 - 26,174; Full time

Job summary

Apple Retail is where the best of Apple comes together. We build brand loyalty by helping customers do what they love and delivering an only-at-Apple experience. A Specialist is curious, asking questions to learn needs and customizing recommendations to enrich lives.

Deliver excellent service by understanding customer needs, presenting products, and educating on purchase options. Stay up to date on Apple products, support peers, and contribute to an inclusive environment that reflects Apple’s

Qualifications

• Availability to work a schedule that may include nights, weekends and holidays.
• Knowledge of Apple products and services.
• Personalize solutions based on customer needs.
• Ability to work in a fast-paced, team environment.
• Curiosity and willingness to learn.

Responsibilities

• Deliver excellent service by understanding customer needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant purchase options.
• Understand and stay up to date on Apple products, services, purchase options, and sales processes.
• Support peers by sharing knowledge about Apple products, services and options, and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks as needed, including customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting differences and learning from others.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Skills

Product knowledge

Personalization

Multi-tasking

Team collaboration

Curiosity

Learning mindset

Confidential information handling

Job description

Apple Retail is where the best of Apple comes together. We build brand loyalty by helping customers do what they love and delivering an only-at-Apple experience. A Specialist is curious, asking questions to learn needs and customizing recommendations to enrich lives.

Deliver excellent service by understanding customer needs, presenting products, and educating on purchase options. Stay up to date on Apple products, support peers, and contribute to an inclusive environment that reflects Apple’s