Personalized Tech Advisor — Retail

Apple; Farmington (UT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Stock options

Medical & dental coverage

Tuition reimbursement

Relocation assistance

Job summary

Apple is seeking an enthusiastic Specialist to help customers at Apple Retail. You will build brand loyalty by selling and delivering a unique customer service experience, asking questions to learn needs, and tailoring recommendations to enhance customers’ lives.

Stay up-to-date on Apple products and services, support peers with knowledge sharing, and contribute to an inclusive store environment while delivering accurate guidance and ownership opportunities.

Qualifications

• Demonstrates strong customer service and relationship-building.
• Ability to learn and stay up-to-date on Apple products and services.
• Personalizes solutions based on customer needs and communicates them effectively.
• Thrives in a fast-paced environment with multiple customers.

Responsibilities

• Deliver excellent customer service by understanding needs and identifying ownership opportunities.
• Present products and services and educate customers on purchasing options.
• Support peers with knowledge sharing about Apple products, services, and options.
• Contribute to an inclusive environment and uphold Apple values in daily work.

Skills

Customer service

Product knowledge

Questioning to learn needs

Personalized recommendations

Team collaboration

Tools

Apple products knowledge

Job description

Apple is seeking an enthusiastic Specialist to help customers at Apple Retail. You will build brand loyalty by selling and delivering a unique customer service experience, asking questions to learn needs, and tailoring recommendations to enhance customers’ lives.

Stay up-to-date on Apple products and services, support peers with knowledge sharing, and contribute to an inclusive store environment while delivering accurate guidance and ownership opportunities.