Retail Tech Advisor: Personalize Solutions & Delight Customers

Apple; Boulder (CO); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Employee discounts

Stock purchase plan

Education reimbursement

Medical and dental coverage

Job summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. As a Specialist, you build brand loyalty and create owners of Apple products and services.

You’re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious – you ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives.

Qualifications

• Knowledge of Apple products and services.
• Ability to personalize solutions based on customer needs.
• Ability to work in a fast-paced retail environment.
• Team-based collaboration and accountability.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting suitable Apple products and services.
• Educate customers on purchase options and benefits of ownership.
• Stay up to date on Apple offerings and store processes.
• Support peers by sharing product knowledge and helping with ownership opportunities.
• Maintain accuracy and follow store guidance.
• Contribute to an inclusive environment and live Apple values.

Skills

Product knowledge

Customer service

Communication

Teamwork

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. As a Specialist, you build brand loyalty and create owners of Apple products and services.

You’re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious – you ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives.