Personalized Tech & Service Specialist

Apple Inc.; Santa Rosa (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Apple Inc. in California seeks a Retail Specialist to deliver an exceptional customer service experience, understand customer needs, and present Apple products and services. You will learn product options and help customers make ownership decisions, while supporting peers and maintaining store standards.

You will foster an inclusive environment, demonstrate Apple values daily, and handle multiple customers in a busy retail setting, including scheduling that may require evenings and weekends.

Qualifications

• Customer-focused with strong communication and empathy.
• Ability to explain product features and options clearly.
• Comfortable in a fast-paced retail environment.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting products and services.
• Educate customers on purchase options and ownership opportunities.
• Support peers with product knowledge and guidance across the store.
• Maintain accuracy and follow store guidance; handle other duties as needed.
• Contribute to an inclusive environment and uphold Apple’s values daily.

Skills

Product Knowledge

Customer Service

Communication

Teamwork

Curiosity

Job description

Apple Inc. in California seeks a Retail Specialist to deliver an exceptional customer service experience, understand customer needs, and present Apple products and services. You will learn product options and help customers make ownership decisions, while supporting peers and maintaining store standards.

You will foster an inclusive environment, demonstrate Apple values daily, and handle multiple customers in a busy retail setting, including scheduling that may require evenings and weekends.