Personal Tech Concierge & Solutions Specialist

Apple; Corte Madera (CA); On-site; USD 35,000 - 48,000; Full time

Job summary

Apple Retail in California seeks a Specialist to build brand loyalty and create owners of Apple products and services. You will tailor recommendations to customer needs, deliver an exceptional service experience, and stay informed about Apple products, services, and purchase options.

You will support peers, maintain accuracy, and contribute to an inclusive store culture, welcoming diverse perspectives and learning from one another.

Qualifications

• Must be able to work a schedule including nights, weekends and holidays in a retail store.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting relevant products and services.
• Educate customers on purchase options and Apple services to create ownership opportunities.
• Stay up to date on Apple products, services, and sales processes.
• Support store peers by sharing knowledge and helping others grow.
• Maintain accuracy and follow guidance; perform other store tasks as needed.
• Foster an inclusive environment and uphold Apple’s values of inclusion and diversity.

Skills

Knowledge of Apple products

Customer service

Teamwork

Curiosity

Confidential information handling

Job description

Apple Retail in California seeks a Specialist to build brand loyalty and create owners of Apple products and services. You will tailor recommendations to customer needs, deliver an exceptional service experience, and stay informed about Apple products, services, and purchase options.

You will support peers, maintain accuracy, and contribute to an inclusive store culture, welcoming diverse perspectives and learning from one another.