Retail Tech Associate — Training Pay, Stock Grants, Growth

T-Mobile; Houston (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k)

Stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Commuter discounts

Home internet discounts

Job summary

T-Mobile offers a Total Rewards package with competitive base pay and stock grants, including a yearly incentive and training pay. This role supports retail operations by engaging customers, demonstrating devices and services, and delivering personalized solutions in a fast-paced environment.

Guaranteed hourly pay starts at $18 with $5 training pay, and incentives can push earnings higher. Equal opportunity employer with comprehensive benefits and ongoing career growth opportunities.

Qualifications

• Demonstrated customer service and/or sales experience is preferred.
• Excellent communication and problem solving in fast-paced retail settings.
• Ability to learn products, services, systems and processes quickly.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Age ≥18

Work Authorization

Education

High School Diploma/GED

Job description

T-Mobile offers a Total Rewards package with competitive base pay and stock grants, including a yearly incentive and training pay. This role supports retail operations by engaging customers, demonstrating devices and services, and delivering personalized solutions in a fast-paced environment.

Guaranteed hourly pay starts at $18 with $5 training pay, and incentives can push earnings higher. Equal opportunity employer with comprehensive benefits and ongoing career growth opportunities.