Retail Tech Associate - Stock Grants & Training Pay

T-Mobile; Surprise (AZ); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) & Stock Grants

Paid time off & holidays

Stock Purchase Plan

Tuition assistance

Parental leave

Disability & life insurance

Commuter benefits

Job summary

T-Mobile USA, Inc. is a retail role focused on helping customers with technology and service needs in a fast-paced store setting. You will build product knowledge, demonstrate features, and guide customers through their shopping journey to meet individual requirements.

The position emphasizes customer interaction, digital tool usage, and training to stay updated on retail processes and wireless technology innovations. A strong team mindset and flexible collaboration are valued.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred.
• Legally authorized to work in the United States.
• Ability to multitask and engage customers in a retail setting.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Communication

Customer Service

Sales

Multitasking

Teamwork Orientation

Change Agility

Customer Problem Solving

Engaging People

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is a retail role focused on helping customers with technology and service needs in a fast-paced store setting. You will build product knowledge, demonstrate features, and guide customers through their shopping journey to meet individual requirements.

The position emphasizes customer interaction, digital tool usage, and training to stay updated on retail processes and wireless technology innovations. A strong team mindset and flexible collaboration are valued.