Mobile Tech & Service Pro – Training Pay + Stock Benefits

tmobile; Dunkirk (MD); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

Paid time off

Job summary

T-Mobile is hiring a Mobile Associate to assist customers in-store, explain network options, and help with device purchases in a fast-paced retail environment.

You will learn product knowledge, use digital tools, and collaborate with teammates to deliver a seamless shopping experience. Hourly pay starts at $19.50 base plus $5 training pay, with on-target earnings around $20/hour including incentives.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales focus

Communication

Teamwork

Digital tools

Education

High School Diploma/GED

Tools

POS systems

Retail software

Job description

T-Mobile is hiring a Mobile Associate to assist customers in-store, explain network options, and help with device purchases in a fast-paced retail environment.

You will learn product knowledge, use digital tools, and collaborate with teammates to deliver a seamless shopping experience. Hourly pay starts at $19.50 base plus $5 training pay, with on-target earnings around $20/hour including incentives.