Retail Tech Advocate: Customer-Focused Sales & Demos

tmobile; Fremont (NE); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee benefits package

Job summary

T-Mobile is hiring Mobile Associates to support retail operations by engaging customers and guiding their device and service needs in a fast-paced environment. You will use digital tools to demonstrate network coverage and service benefits while building relationships and delivering personalized solutions.

The role includes on-the-job training, a base hourly rate, eligibility for training pay and performance incentives, and a path to a broader career with stock grants.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in retail is preferred.
• Strong customer focus and ability to meet performance goals.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer advocate

Competitive drive

Balancing customer needs

Education

High School Diploma/GED

Job description

T-Mobile is hiring Mobile Associates to support retail operations by engaging customers and guiding their device and service needs in a fast-paced environment. You will use digital tools to demonstrate network coverage and service benefits while building relationships and delivering personalized solutions.

The role includes on-the-job training, a base hourly rate, eligibility for training pay and performance incentives, and a path to a broader career with stock grants.