Mobile Retail Sales Pro – Tech Demos & Solutions

T-MOBILE USA, Inc.; Florida; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Stock purchase plan

Medical, dental and vision insurance

401(k) plan

Paid time off

Paid holidays (12)

Mobile service discounts

Home internet discounts

Commuter benefits

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by guiding customers through device and service solutions in a fast-paced store environment. The role emphasizes customer service, sales, and hands-on demonstrations, with on-the-job training and a strong incentive program.

The position offers comprehensive benefits and opportunities for career growth. Employees are encouraged to engage customers, complete training, and contribute to a seamless shopping experience.

Qualifications

• Change agility is required.
• Strong communication skills are required.
• Ability to solve customer problems.
• Customer service experience is essential.
• Ability to engage customers effectively.
• Ability to multitask in a retail environment.
• Sales capability is required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by guiding customers through device and service solutions in a fast-paced store environment. The role emphasizes customer service, sales, and hands-on demonstrations, with on-the-job training and a strong incentive program.

The position offers comprehensive benefits and opportunities for career growth. Employees are encouraged to engage customers, complete training, and contribute to a seamless shopping experience.