Retail Mobile Expert: Engage Customers, Demo Tech & Sell

T-MOBILE USA, Inc.; Costa Mesa (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible spending account

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

Stock grant eligibility

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced setting. You will build relationships, demonstrate network benefits, and guide shoppers to the right device and plan.

The role emphasizes customer service, sales, and hands-on product demonstrations, with on-the-job training and access to extensive benefits and stock opportunities. Competitive pay and growth await.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in Retail preferred.
• Strong communication, problem solving, and multitasking skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced setting. You will build relationships, demonstrate network benefits, and guide shoppers to the right device and plan.

The role emphasizes customer service, sales, and hands-on product demonstrations, with on-the-job training and access to extensive benefits and stock opportunities. Competitive pay and growth await.