Mobile Sales Associate: Tech Demos & Customer Wins

T-MOBILE USA, Inc.; Columbia (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their device and service needs in a fast-paced environment.

The role emphasizes customer service, sales, and the use of digital tools to demonstrate network coverage and service benefits, with on-the-job training and opportunities for incentive pay and stock grants. All employees are eligible for benefits including health coverage, 401(k), paid time off, and holiday pay.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.
• Bi-lingual English/Spanish skills are required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Fluent in English and Spanish

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their device and service needs in a fast-paced environment.

The role emphasizes customer service, sales, and the use of digital tools to demonstrate network coverage and service benefits, with on-the-job training and opportunities for incentive pay and stock grants. All employees are eligible for benefits including health coverage, 401(k), paid time off, and holiday pay.