Mobile Retail Specialist — Tech Demos & Customer Solutions

T-Mobile; New York (NY); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Stock grants

Mobile service discounts

Home internet discounts

Job summary

T-Mobile is hiring Mobile Associates to support retail operations and assist customers with technology and service needs in a fast-paced environment. You will develop proficiency in customer service and sales to deliver personalized device and service solutions.

The role requires using digital tools to demonstrate network coverage, completing training, and building customer relationships to contribute to a seamless customer experience. Benefits and growth opportunities are highlighted.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Communication

Sales

Customer Service

Multitasking

Engaging People

Change Agility

Customer Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile is hiring Mobile Associates to support retail operations and assist customers with technology and service needs in a fast-paced environment. You will develop proficiency in customer service and sales to deliver personalized device and service solutions.

The role requires using digital tools to demonstrate network coverage, completing training, and building customer relationships to contribute to a seamless customer experience. Benefits and growth opportunities are highlighted.