Mobile Sales Associate: Tech Demos & Customer Care

T-Mobile; San Bernardino (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Medical, dental and vision insurance

Flexible spending account

Employee discounts

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations by helping customers with technology and service needs in a fast-paced environment.

You will build proficiency in customer service and sales, use digital tools to demonstrate network coverage, and complete training to master products and processes. The role pays $18.00 per hour, plus $5 training pay, with a guaranteed $20/hour including incentives after training.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Engaging people

Change agility

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations by helping customers with technology and service needs in a fast-paced environment.

You will build proficiency in customer service and sales, use digital tools to demonstrate network coverage, and complete training to master products and processes. The role pays $18.00 per hour, plus $5 training pay, with a guaranteed $20/hour including incentives after training.