Mobile Sales Associate: Tech Demos & Customer Care

tmobile; Kailua (HI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Money coaches

Job summary

T-Mobile is looking for a Mobile Associate to join our in-store Retail Team. You will help customers explore devices and services, demonstrate features, and tailor solutions to individual needs while guiding them through the shopping journey.

This learning role requires completing new-employee training, building product knowledge, and collaborating with store teams to deliver a seamless customer experience.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. (Required)
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
• Competitive drive and proven ability to succeed in a fast-paced sales environment.

Responsibilities

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love.
• Approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: how our LTE network stacks up in the customer's neighborhood, and why T-Mobile plans let customers live unlimited and stay connected.

Skills

Customer service

Sales

Communication

Teamwork

Education

High School Diploma

Job description

T-Mobile is looking for a Mobile Associate to join our in-store Retail Team. You will help customers explore devices and services, demonstrate features, and tailor solutions to individual needs while guiding them through the shopping journey.

This learning role requires completing new-employee training, building product knowledge, and collaborating with store teams to deliver a seamless customer experience.