Mobile Retail Sales Pro — Tech Demos & Service

T-Mobile; Elizabeth (NJ); On-site; USD 43,000 - 61,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You'll learn to deliver personalized device and service solutions, use digital tools to explain network benefits, and complete required training to grow in a customer-focused role with opportunities for stock grants and annual incentives.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Communication

Customer Service

Sales

Change Agility

Engaging People

Multitasking

Customer Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You'll learn to deliver personalized device and service solutions, use digital tools to explain network benefits, and complete required training to grow in a customer-focused role with opportunities for stock grants and annual incentives.