Retail Tech Associate: Customer Solutions & Demos

T-Mobile; Phoenix (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with company match

Employee stock grants

Paid time off & holidays

Mobile service discounts

Home internet discounts

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations, helping customers with technology and service solutions in a fast-paced environment.

The role emphasizes customer service, sales, and the use of digital tools to showcase network benefits, with opportunities for on-the-job training and a path to more advanced roles. Benefits and stock program reinforce the team-oriented culture.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Problem Solving

Engaging People

Multitasking

Teamwork

Education

High School Diploma/GED

6 months of customer service and/or sales experience (preferred)

Job description

T-Mobile is seeking a Mobile Associate to support retail operations, helping customers with technology and service solutions in a fast-paced environment.

The role emphasizes customer service, sales, and the use of digital tools to showcase network benefits, with opportunities for on-the-job training and a path to more advanced roles. Benefits and stock program reinforce the team-oriented culture.