Retail Specialist: Personalize Solutions & Delight Customers

Apple; Gilbert (AZ); On-site; USD 20,664 - 30,307; Full time

Job summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience.

A Specialist builds brand loyalty and ownership of Apple products and services by understanding customer needs and recommending personalized solutions. Deliver excellent service by staying up to date on Apple products, helping peers, and fostering an inclusive environment.

Qualifications

• Availability to work a schedule based on business needs including nights, weekends, and holidays in the retail store.
• Knowledge of Apple products and services is preferred.
• Ability to personalize solutions based on customer needs and communicate them clearly.
• Ability to work in a fast-paced environment, often serving multiple customers.
• Ability to work in a team and share responsibility with others.
• Curiosity and openness to learning from others.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting relevant products and services.
• Educate customers on Apple purchase options and services, and create ownership opportunities.
• Stay up to date on Apple products and guidelines, and assist peers with knowledge sharing.
• Maintain accuracy and follow guidance while assisting in various store tasks.
• Contribute to an inclusive environment and uphold Apple’s values in daily work.

Skills

Knowledge of Apple products

Customer-focused service

Teamwork

Curious and eager to learn

Personalize solutions

Communicate effectively

Discretion with confidential info

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience.

A Specialist builds brand loyalty and ownership of Apple products and services by understanding customer needs and recommending personalized solutions. Deliver excellent service by staying up to date on Apple products, helping peers, and fostering an inclusive environment.