Customer Experience & Tech Advisor

Apple; Lansing (MI); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Employee stock plan

Stock purchase program

Medical coverage

Dental coverage

Retirement benefits

Product discounts

Education reimbursement

Relocation assistance

Bonuses/commissions

Job summary

Apple Retail is where the best of Apple comes together. A Specialist builds brand loyalty and creates owners of Apple products and services by delivering a customer service experience unlike any other. You’re curious and customize recommendations to enrich customers’ lives.

You’ll stay up to date on Apple products, educate customers on purchase options, and support peers with knowledge of services and ownership opportunities while maintaining accuracy and inclusivity.

Qualifications

• Experience delivering exceptional customer service.
• Ability to personalize solutions based on customer needs.
• Comfort working in a fast-paced environment with multiple customers.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting products and services.
• Educate customers on purchase options and relevant ways to buy products.
• Support peers and share knowledge about Apple products and services to help ownership opportunities.
• Maintain accuracy and follow guidance while contributing to an inclusive store environment.

Skills

Customer service

Product knowledge

Teamwork

Curiosity

Learning mindset

Confidential information handling

Job description

Apple Retail is where the best of Apple comes together. A Specialist builds brand loyalty and creates owners of Apple products and services by delivering a customer service experience unlike any other. You’re curious and customize recommendations to enrich customers’ lives.

You’ll stay up to date on Apple products, educate customers on purchase options, and support peers with knowledge of services and ownership opportunities while maintaining accuracy and inclusivity.