Personalized Tech Solutions Specialist

Apple; Town of Victor (NY); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Stock programs

Discounts on Apple products

Education reimbursement

Job summary

Apple Retail is where the best of Apple comes together. We build brand loyalty and create owners of Apple products and services by delivering a unique customer experience. Specialists are curious, learning about customers’ needs and tailoring recommendations to enrich their lives.

Deliver excellent service by understanding customer needs, presenting products and educating on purchase options. Stay current on Apple’s products and sales processes while supporting peers and maintaining accuracy.

Qualifications

• Availability to work a schedule including nights, weekends, and holidays.
• Knowledge of Apple products and services.
• Ability to personalize solutions based on customer needs.
• Ability to work in a fast-paced environment.
• Team player and willingness to learn.
• Trustworthy with confidential information.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting products and services.
• Stay up to date on Apple products, services, purchase options, and sales processes.
• Support peers by sharing knowledge and assisting in ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks in store including customer service in other areas.
• Contribute to an inclusive environment by respecting differences and learning.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Skills

Customer service

Product knowledge

Teamwork

Communication

Job description

Apple Retail is where the best of Apple comes together. We build brand loyalty and create owners of Apple products and services by delivering a unique customer experience. Specialists are curious, learning about customers’ needs and tailoring recommendations to enrich their lives.

Deliver excellent service by understanding customer needs, presenting products and educating on purchase options. Stay current on Apple’s products and sales processes while supporting peers and maintaining accuracy.