Mobile Retail Specialist & Tech Advisor

T-MOBILE USA, Inc.; Houston (TX); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401(k)

Stock grants

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Retail Customer Service Associate to engage customers and guide them through technology and service options in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey, focusing on exceptional service, digital tool usage, and sales skills. Travel is not required. Compensation includes hourly pay with training incentives and stock opportunities.

Qualifications

• High School Diploma or GED is required.
• At least 6 months of customer service or sales experience in retail is preferred.
• Must be 18 years or older and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer Service

Sales

Communication

Problem Solving

Engaging People

Multitasking

Teamwork

Education

High School Diploma/GED

Tools

Digital tools

Job description

T-Mobile USA, Inc. is seeking a Retail Customer Service Associate to engage customers and guide them through technology and service options in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey, focusing on exceptional service, digital tool usage, and sales skills. Travel is not required. Compensation includes hourly pay with training incentives and stock opportunities.