Mobile Tech Advisor – Customer Solutions & Growth

T-Mobile; Clarksville (IN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Medical, dental and vision insurance

Commuter benefits

Job summary

T-Mobile is hiring for a Retail Associate to support store operations, assist customers with technology needs, and guide them through service plans. You will build product knowledge, use digital tools to explain coverage and features, and complete required training to stay current with wireless innovations.

The role emphasizes strong communication, problem solving, and multitasking in a fast-paced environment, with a focus on delivering exceptional customer experiences and fostering loyalty.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Retail Associate to support store operations, assist customers with technology needs, and guide them through service plans. You will build product knowledge, use digital tools to explain coverage and features, and complete required training to stay current with wireless innovations.

The role emphasizes strong communication, problem solving, and multitasking in a fast-paced environment, with a focus on delivering exceptional customer experiences and fostering loyalty.