Mobile Tech Advisor - Customer Solutions & Stock Benefits

tmobile; Ruston (LA); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Medical

Dental and Vision Insurance

Flexible Spending Account

401(k)

Employee Stock Grants

Employee Stock Purchase Plan

Paid Time Off

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers and guide them through technology and service options in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and support customers along their shopping journey with training provided and opportunities to grow within the company. You will contribute to customer satisfaction through digital tools, teamwork across channels, and a focus on service excellence.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers and guide them through technology and service options in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and support customers along their shopping journey with training provided and opportunities to grow within the company. You will contribute to customer satisfaction through digital tools, teamwork across channels, and a focus on service excellence.