Retail Team Leader - World Class Customer Experience

The Paper Store, Inc.; Eatontown (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

The Paper Store, Inc. is seeking a Key Holder to deliver World Class Service using the GUEST approach and lead sales associates on a fast-paced retail floor.

You will greet customers, explain product features, coach the team, and ensure accurate transactions and merchandising standards. This role requires flexible availability, including nights, weekends and holidays, plus the ability to open/close the store, supervise the POS, coordinate breaks, and support promotions while maintaining

Qualifications

• Previous experience and leadership work in specialty retail is preferred.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Proficient with POS systems and basic computer skills.

Responsibilities

• Act as a TPS Champion by delivering the GUEST service approach and leading the sales team.
• Greet and engage customers, explain product features and benefits.
• Coach team members to improve sales and service and assist with returns/exchanges.

Skills

GUEST service

Customer service

Leadership

Sales coaching

POS systems

Tools

POS Systems

Microsoft Office

Job description

The Paper Store, Inc. is seeking a Key Holder to deliver World Class Service using the GUEST approach and lead sales associates on a fast-paced retail floor.

You will greet customers, explain product features, coach the team, and ensure accurate transactions and merchandising standards. This role requires flexible availability, including nights, weekends and holidays, plus the ability to open/close the store, supervise the POS, coordinate breaks, and support promotions while maintaining