Retail Team Lead: World-Class Service & Sales Coach

The Paper Store, Inc.; Westville (NH); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

The Paper Store is seeking a reliable Key Holder to join our busy retail team. You will help lead daily operations, greet customers, and ensure service excellence on the sales floor in a fast-paced environment.

Responsibilities include coaching staff, processing returns, executing opening/closing procedures, maintaining merchandising standards, and using POS systems to support sales. Flexible schedule and strong leadership are essential.

Qualifications

• Leadership experience in specialty retail is preferred.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Strong multitasking and customer-service orientation.

Responsibilities

• Greet and assist customers to provide a world-class shopping experience.
• Coach and motivate team, process returns and exchanges.
• Open/close the store and maintain merchandising standards.
• Operate the POS system and stay aligned with promotions and policies.

Skills

Leadership

Customer service

Coaching

Tools

Microsoft Office

POS Systems

Job description

The Paper Store is seeking a reliable Key Holder to join our busy retail team. You will help lead daily operations, greet customers, and ensure service excellence on the sales floor in a fast-paced environment.

Responsibilities include coaching staff, processing returns, executing opening/closing procedures, maintaining merchandising standards, and using POS systems to support sales. Flexible schedule and strong leadership are essential.